Política de reembolso

We want you to love it, but if you do not, we are here to help! Good Hearts Gear (GHG) has a 15-day return policy which means you have 15 days after receiving your item to request a return and refund. If 15 days have passed, unfortunately, we cannot offer a return.  

IMPORTANT:

  • Item(s) must be unworn, unused, unmarked with tag attached and in original packaging.

  • Receipt or proof of purchase required for all returns.

  • Customer-altered or laundered items are not returnable.

  • Refund will be issued to original payment method less $8.95 for return shipping and handling. If it is a result of Good Hearts Gear error, no fee will be deducted from the refund.

  • Returns MUST be sent back using RETURN SHIPPING LABEL provided during return processing. If the label is not used, the return is invalid and will not be refunded.

  • Shipping paid on original order and Monk Protect insurance coverage are not refundable.

  • Items purchased on sale or with a gift card are not eligible for return.

TO START A RETURN:

  1. CLICK HERE to visit our Returns Center

  2. If re-using original package, please cover all original labels to ensure a speedy return.

  3. If your return request is accepted, the Returns Center will email you a RETURN SHIPPING LABEL and instructions on how to send your package. YOU MUST USE THIS LABEL or your return will not be refunded.

  4. Once the return package is received, inspected, scanned, and returned by the US Postal Service, your original payment method will be refunded less $8.95 return shipping and handling fee.

  5. Refunds can take up to 7 days for your financial institution to make funds available in your account.

  6. We do not offer exchanges by mail. If you require a different item, please log in to your Good Hearts Gear account on this website and place a new order for the correct item.

Damages and Discrepancies


Please inspect your order upon receipt. Any issues such as damage or incorrect items must be reported within one week from delivery date.

Exchanges

Good Hearts Gear does not offer online exchanges, only returns and refunds.

If you need a replacement item, please place a new order online using your existing login.

Have questions or need further assistance? Contact us at help@goodheartsgear.com